Get in Touch
Contact Us
Have a question or need help? Our team is here to assist you. Choose the contact method that works best for you.
Support hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC). We typically respond within 24 hours.
Email Support
For general inquiries, billing questions, and technical issues.
support@algotradebase.netTelegram Community
Join our Telegram channel for updates, tips, and community discussion.
@algotradebasePartnership & Business
For affiliate, partnership, and business development inquiries.
partners@algotradebase.netCommon Questions
How long does support take to respond?
We respond to all support emails within 24 hours on business days. For urgent issues, our Telegram channel is the fastest way to reach us.
How do I get help setting up my MT5 account?
After subscribing, log into your dashboard and submit your MT5 account number. Our team will deploy the EA and notify you via email once it's active.
I have a billing question — who do I contact?
Email support@algotradebase.net with your account email and a description of the billing issue. Our team will review within 1-2 business days.
Can I request a custom EA strategy?
We currently offer standardized EA strategies for all subscribers. Custom enterprise solutions may be available — contact partners@algotradebase.net for more information.