Refund Policy

All new accounts are eligible for a 7-day free trial of our service. No payment information is required during the trial. You will only be charged after the trial ends if you choose to continue with a paid subscription. The free trial is limited to one per person/household. We reserve the right to refuse trial access if abuse is suspected.

Due to the digital and immediately accessible nature of our services, all subscription payments are non-refundable once the billing period begins. This includes: • Monthly subscriptions — no refund for the current month • Annual subscriptions — no refund for any portion of the year • Any add-on or upgrade charges We strongly encourage you to take full advantage of the free trial before subscribing.

We may consider refund requests on a case-by-case basis in the following circumstances: • Technical failure: A documented technical failure on our end that prevented you from using the service for a significant portion of the billing period, and which we were unable to resolve despite reasonable efforts. • Duplicate charge: You were charged more than once for the same billing period due to a billing error. Exceptions are at the sole discretion of AlgoTradeBase management and do not create an obligation for future refunds.

If you believe you qualify for a refund under our exceptions policy: 1. Contact us at support@algotradebase.net within 14 days of the charge 2. Include your account email, the date of the charge, and a detailed description of the issue 3. Allow up to 5 business days for our team to review your request If approved, refunds will be issued to the original payment method within 5-10 business days.

You may cancel your subscription at any time from your account dashboard under Billing settings. Upon cancellation: • Your subscription remains active until the end of the current billing period • You will not be charged for the next billing cycle • EA deployment will cease at the end of the billing period • Your account data is retained for 30 days after cancellation, then deleted Cancellation does not entitle you to a refund for the current billing period.

If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us to resolve the issue, we reserve the right to: • Immediately suspend or terminate your account • Dispute the chargeback with evidence of service delivery • Pursue recovery of any chargeback fees incurred We encourage you to contact our support team first — we are committed to resolving issues fairly.

For refund-related inquiries, contact our support team: Email: support@algotradebase.net Response time: Within 2 business days